Fan Engagement Framework

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On September 30th, 2024, a new fan engagement structure was announced by the club. Further information on the structure can be found below.

Supporter Liaison Officer

Supporters can continue to liaise with the club on day-to-day matters through Charlton’s Supporter Liaison Officer Lisa Squires by emailing fans@cafc.co.uk.

Bi-annual Meet The Directors Fan Meetings

The club’s bi-annual Meet The Directors Fan Meetings fan meetings began in January 2024, held live on CharltonTV. These meetings have been received positively as an open opportunity to hear from the Charlton Board about the strategic direction of the club, giving supporters the opportunity to put questions live to the Board. 

The last meeting can be found by clicking here.

The next meeting is scheduled for January 23rd, 2025

Fan engagement detail

Fan Advocates 

Based on the previous Fan Adviser role, the Fan Advocate roles lead the Supporters' Forum, an operational-focused group, which supports the club’s day-to-day operations. Facilitating independent insight into the thinking of Charlton’s existing fanbase, across support groups, which will aid clubs operational decision-making, help improve the fan experience and support communication between supporters and the club, alongside the Support Liaison Officer.

Lucy Bishop and Lewis Catt assume this role on behalf of the club. 

Bi-annual Supporter Forum

Based on the historic Fans’ Forum, the Supporter Forum allows all fan groups to send a representative to a bi-annual meeting with the club’s operational executive and business management staff at The Valley. These meetings are organised and chaired by the Fan Advocate role, giving fans the opportunity to feedback on operational opportunities for improvement and development.

The next meeting is scheduled for November 14th, 2024.

Task and Complete Groups

Working groups that include club and supporter representatives will be set up, allowing supporters to play an active role in improvements being made at the club. Examples of such groups would be the ongoing club shop merchandise working group and an EDI (equality, diversity and inclusion). New projects will be determined between the club's Board and the Advisory Board.

Advisory Board

The Charlton Advisory Board (CAB) exists to advise and counsel the club's Board, using current and historical contextual knowledge, critical thinking and analysis. To advise, rather than endorse or oppose, the Advisory Board is independent of the club. It has the key role of protecting the proud heritage of the football club, shaping its fan engagement and using its advanced community development strategy to widen and diversify the fanbase.

The Board widens participation into club matters and makes sure that a diverse range of views and ideas inform the future direction of the club - including its fan engagement and community development strategies. The Charlton Athletic Advisory Board will be at the heart of supporting the club in achieving its vision exemplifying a deeply rooted collective principle that underpins everything it does across the men’s and women’s first-teams, the academy and the Community Trust:

All Different. All Together. All Charlton.

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One of the roles of the Advisory Board is to strengthen the relationship between the club and its fans and ensure the club provides a model of transparent and sustainable governance, whilst constantly striving to improve the matchday experience for all supporters.

The CAB sit quarterly, and is currently configured with eight board members, as follows:

  • Two elected representatives of Charlton Athletic Supporters’ Trust (CAST)
  • Two elected democratically mandated independent fans 
  • Two representatives of Charlton Athletic Community Trust (CACT)
  • One representative of the Charlton Ex-Players' Association
  • One representative of the club's seasonal hospitality holders

The club will provide an update on the CABs application, selection and election process in due course.

The Board will operate under a strict code of ethics and confidentiality agreement, enabling appropriate sharing of information, with meetings focusing on:

  • A review of the main areas of the club including finance, operations, sales and marketing, communications, football operations, infrastructure
  • A status report of the working groups
  • Club strategy on long-term planning